When Will You Receive Your Kodiak Order? Here's What You Need to Know!
At Kodiak, we appreciate how crucial it is to receive your order in time for your event, and we strive to consistently meet your deadlines with our robust delivery options. Here's what happens once your order is placed with us:
Each order placed with Kodiak is meticulously reviewed by at least two members of our dedicated production team to ensure your design is perfect and ready for print.
We earnestly check each facet of art for aesthetics, printability, and any potential errors. We automatically adjust common issues like alignment, contrast, line thickness, and spelling errors. For complex orders, we may send an additional email with picture proofs for your approval before we process your order.
Your products are then decorated using various techniques such as screen printing (for quantities of six or more), digital printing (for quantities fewer than six), or embroidery. Following the decoration process, your products are shipped and delivered to your doorstep by your guaranteed delivery date.
You can easily track the status of your order at any time using the Order Number included in your confirmation email on our Order Tracking page.
Our dedicated customer service team is on standby to help with your queries 5 days a week at 1-800-655-0926, Monday-Friday: 8am - 5pm CT.
Two-Week Standard Delivery: Standard delivery is guaranteed to bring your custom products to your door within two weeks.
One-Week Rush Delivery: Opt for Rush Delivery (for an additional 15% of your order cost), and we'll ensure your custom products reach your doorstep within one week.
3-Day Super Rush Delivery: For those requiring a quicker turnaround, select our Super Rush option for an additional 30% of your order cost. We'll deliver your products to your door in three business days without compromising the Kodiak commitment to quality.
Ship to Multiple Addresses: Need to send directly to each member of your group? Utilize our flat rate shipping service for just $9.95 per US address.
Note: These delivery times apply to shipments within the contiguous 48 United States. We also ship to APO addresses, but the two-week guarantee applies specifically to the APO stateside address. For shipments to Alaska, Hawaii, or Canada, or to learn more about our Rush or Super-Rush shipping options, please give us a call at 1-800-XXX-XXXX.
We promise to send all proofs within 48 hours of order submission.
We promise to complete orders up tp 1.5 weeks business days after proof approval.
We promise to send artwork confirmations on orders not requiring proof approval.
We promise to notify you when an order is ready for pick-up.
We promise to share tracking information when an order ships.
We promise to collaborate with you and value your understanding.
Experience the Kodiak commitment to timely delivery and excellent service today!