At Kodiak, we value the trust and loyalty of our customers, thereby ensuring a seamless experience for all future orders. Once you provide us with your artwork, we store it on our secure servers indefinitely until we receive a written request from you to remove it. This process not only accelerates future order processing but also guarantees the consistency of your artwork for all subsequent orders.
Respecting Your Property is our Priority
We consider your artwork to be uniquely yours. Rest assured, we would never share your artwork with outside vendors, affiliates, or other customers without your express permission. Your privacy is our utmost priority, and safeguarding your files is an integral part of our commitment to you.
If you ever need digital copies of your artwork, we keep our files meticulously organized by date, job, and the item ordered. We are more than happy to send you copies of those files upon written request!
Physical customization tools such as screens, film, embossing plates, etc., are retained for up to two years after your most recent order or reorder. Please note that we can recreate these items using your kept artwork, ensuring a seamless customization experience for reorders!
At Kodiak, we understand the importance of your brand's identity. Whether it's your logo, custom message, or unique design, we'll make sure it's safely stored and ready for your next amazing promotional product! If you have any questions or concerns, please don't hesitate to get in touch with us. We're here to help!