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  • What if You Encounter a Problem with Your Kodiak Order? Here's How We Can Help!

    At Kodiak, we understand that creating custom products online may be a new experience for many. Therefore, we've honed our fulfillment systems over time to achieve an optimal balance of automation and human supervision.

    In an industry where guarantees are rare, Kodiak breaks the mold: we deliver high-quality products that mirror your online creations and always within our agreed timeline.

    However, if you receive custom products that considerably differ from what you designed at Kodiak.com, if the goods are flawed, or if your order arrives later than promised, you are entitled to return the custom goods for a full refund, within 15 days of receiving your order. All we request is that you contact Kodiak before returning any goods to ensure your return is processed swiftly and accurately.

    For any questions or concerns about your order, our dedicated customer service team is available for real-time assistance 5 days a week at 1-800-655-0926, Monday-Friday: 8am - 5pm CT. Should you reach out over non-working hours we will do our absolute best to get back to you the following business day.

    If you wish to report an issue or concern, please fill out our online Order Issues form so that we can swiftly identify the best solution for you.

    Encountered a Problem with Your Order?

    Once you receive your order, please inspect it immediately. If there's any problem with your item attributed to an error on our part, please contact us within 24 hours. If necessary, you might need to ship the item back to us for us to rectify at no additional charge.

    Damages and Issues

    Please examine your order upon reception and get in touch with us instantly if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right.

    At Kodiak, our aim is 100% customer satisfaction. If for any reason, you're unhappy with your order, please e-mail us at custom@kodiak-coolers.com. Please note: claims for defects, damages, and shortages should be reported in writing within 30 days of delivery. Kodiak will not assume responsibility for claims made after this period.

    Experience the unwavering dedication to customer satisfaction at Kodiak, where every problem has a solution!
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