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Shipping, Delivery & Returns
Kodiak's Comprehensive Return Policy
At Kodiak, we combine our 20+ years of experience with a deep-rooted commitment to customer satisfaction. While we strive for perfection in creating high-quality customized products, we're aware that errors can occasionally occur. We stand by our work, and your satisfaction is our priority.
Though most customized products don’t typically come with a return option, our policy ensures that your needs are put first. If you encounter any issues, we aim to rectify them promptly. Please fill out our customer care form within 60 days of the delivery date, and our dedicated team will respond within one business day to discuss a resolution.
Reach Us Anytime
Unopened Blank Products
We accept returns of unopened, unused blank products in their original packaging within 90 days of purchase. Returns found to be defective (as determined by Kodiak) will be returned free of charge, with a pre-provided UPS label. All other returns are the responsibility of the customer.
For extra peace of mind, you can also request a free product sample (up to a $10 value for qualifying customers/addresses) so you know exactly what you're getting before it arrives.
In case of issues
Remember, any returns or complaints must be reported within 10 working days after receiving your order for us to process it effectively. This policy ensures that we continue to offer the best service to all our valued customers.
At Kodiak, we're more than just a product provider—we're your partner in achieving satisfaction, every step of the way.