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Kodiak's Comprehensive Return Policy
At Kodiak, we combine our 20+ years of experience with a deep-rooted commitment to customer satisfaction. While we strive for perfection in creating high-quality customized products, we're aware that errors can occasionally occur. We stand by our work, and your satisfaction is our priority.
Though most customized products don’t typically come with a return option, our policy ensures that your needs are put first. If you encounter any issues, we aim to rectify them promptly. Please fill out our customer care form within 60 days of the delivery date, and our dedicated team will respond within one business day to discuss a resolution.
Reach Us Anytime
Our Customer Care Team is ready to assist you 7 days a week:
CALL US
Phone: 800-655-0926
Phone: 800-655-0926
EMAIL US
info@kodiak-coolers.com
info@kodiak-coolers.com
Unopened Blank Products
We accept returns of unopened, unused blank products in their original packaging within 90 days of purchase. Returns found to be defective (as determined by Kodiak) will be returned free of charge, with a pre-provided UPS label. All other returns are the responsibility of the customer.
Customized Products
As per industry standards, we can't accept returns on products customized with your design or text after they've been printed. However, we're dedicated to ensuring you are 100% happy with your order. Our free virtual proof policy allows you to approve your design before it gets printed. If something doesn't seem right, we'll fix it before the printing process begins. Because orders are not sent to Production without the customers approval on the Digital Mockup, we do use this as the absolute final approval. We do not accept returns on any order that has been approved from the customer. It is in the best interest of our Customers to truly go over the Mock Up being sent and make sure any changes need to be made that they reach out to their assigned Customer Representative to do so.
For extra peace of mind, you can also request a free product sample (up to a $10 value for qualifying customers/addresses) so you know exactly what you're getting before it arrives.
For extra peace of mind, you can also request a free product sample (up to a $10 value for qualifying customers/addresses) so you know exactly what you're getting before it arrives.
In case of issues
Despite our commitment to excellence, there might occasionally be a mistake with your order. If that happens, we ask that you provide a sample or photos of the flawed or misprinted good within 10 working days of receiving your order. We'll evaluate the issue and work towards an optimal solution. Your happiness is our priority!
Remember, any returns or complaints must be reported within 10 working days after receiving your order for us to process it effectively. This policy ensures that we continue to offer the best service to all our valued customers.
At Kodiak, we're more than just a product provider—we're your partner in achieving satisfaction, every step of the way.
Remember, any returns or complaints must be reported within 10 working days after receiving your order for us to process it effectively. This policy ensures that we continue to offer the best service to all our valued customers.
At Kodiak, we're more than just a product provider—we're your partner in achieving satisfaction, every step of the way.
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